Night Shift Operations Manager

7 days ago


Chelmsford, Essex, United Kingdom Royal Mail Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at the Royal Mail Chelmsford Mail Centre. As a key member of our Plant management team, you will be responsible for leading the successful achievement of safety, quality of service, financial, automation & employee targets.

Key Responsibilities
  • Develop and deliver the Plant operating plan, ensuring alignment with business objectives.
  • Lead a team of employees and engineers, motivating them to achieve their best every day and helping them develop and reach their potential.
  • Take a lead role in one of the process strands (safety, quality, delivery, cost, people or environment).
  • Coach, develop, support and engage the managerial and frontline team to achieve a high level of personal effectiveness and team performance.
  • Responsible for 2nd/3rd line level HR processes, e.g. conduct, performance and attendance.
  • Proactive management of key interfaces with other Shift Managers, Collection & Delivery Managers, the Logistics Manager & regional stakeholders.
Requirements
  • Proven experience of successfully running a large operation and leading, inspiring and engaging a large team at 2nd line manager level.
  • Knowledge of automation, automation performance metrics & the role of engineering in effective automation performance.
  • PIC trained & experience of safety tools & techniques.
  • In depth understanding of Continuous Improvement tools & techniques, deploying major change & successfully leading people through change.
  • Strong communication, facilitation, people management and development skills.
  • Ability to build effective relationships with a range of senior stakeholders to achieve business benefit.
  • Planning skills/project management – able to develop a plan, understand the risks, monitor progress and deployment to time with benefits achieved.
  • Data analysis & problem solving – ability to evaluate process performance, using KPIs/metrics, identify trends & shifts in performance & develop solutions.
  • IT literacy of basic office systems.
About Royal Mail

Royal Mail is a well-established and respected brand, with a strong commitment to customer service and operational excellence. We offer a dynamic and supportive work environment, with opportunities for career development and growth.

We are proud to be a Forces family friendly employer and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



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