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Client Support Consultant

2 months ago

Sutton Coldfield, Birmingham, United Kingdom Reed Full time
About the Role

We are seeking a highly organized and proactive Recruitment Support Consultant to provide operational support to our hosted clients and their resources. This role involves direct liaison with key stakeholders, onboarding and offboarding resources, engaging with global payroll partners, and ensuring exceptional customer service.

Key Responsibilities
  • Manage client relationships and engagement, including commercial pricing submissions, contract renewals, and candidate issue resolution.
  • Oversee the management of all hosted resources, ensuring all issues are resolved promptly.
  • Administer processing on our CRM system for extensions, amendments, and new placements.
  • Collaborate with the commercial team for onboarding and work with international compliance partners to support hosted resources.
  • Oversee timesheets, invoices, and expenses to ensure they are received, checked, and processed in accordance with client agreements.
  • Follow frame agreement guidelines committed to with the client and support PO tracking with the client and internal finance teams.
  • Maintain accurate data tracking on the company CRM system and provide regular weekly and monthly tracking reports to your manager.
  • Perform any other duties as directed by your manager.
Requirements
  • Relevant business-to-business operational experience.
  • Account Management experience is desirable.
  • Educated to A Level.
  • Organised, proactive, and excellent attention to detail.
  • Good customer service skills and the ability to work to tight deadlines.
  • Experience using CRM databases and undertaking complex enquiries.
  • Effective customer care and excellent communication skills.
What We Offer
  • Competitive salary.
  • Opportunity to work with a dynamic team and global clients.
  • Professional development and career growth opportunities.
  • Supportive work environment.