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Collections Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Ritz Recruitment Full time
Temporary Collections Advisor Opportunity

We are seeking an experienced Collections Advisor to join our client, a leading provider of student accommodation across the UK, on a temporary basis. As a Collections Advisor, you will play a crucial role in supporting customers through inbound and outbound calls, ensuring that you take the time to understand each individual situation and provide a positive outcome.

Key Responsibilities:
  • Outbound calling to customers regarding outstanding rent owed
  • Speaking to customers and setting up payment plans
  • Collaborating with internal teams to create resolution
  • Calling guarantors about outstanding monies
  • Reconciling accounts
  • Dealing with each customer with discretion
  • Explaining payment options
  • Updating details on the system
Requirements:
  • Proven experience in credit control or equivalent
  • History with reconciliations
  • Good telephone manner
  • Good customer service
  • History of dispute resolution
  • Excellent time management

We strive to provide the best quality to our clients. If you believe you would be a great asset to the team, please apply now by submitting your CV.