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Luxury Brand Ambassador

2 months ago


London, Greater London, United Kingdom Prada Full time

About Prada

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in over 45 countries with renowned brands such as PRADA, Miu Miu, Church's, and Car Shoe. With a diverse workforce of over 100 nationalities, the Group values excellence, innovation, and creativity.

Job Purpose

As a Luxury Brand Ambassador, you will be the face of Prada, conveying the brand's philosophy and values to customers. Your primary objective is to maximize sales performance by fostering strong relationships with clients, developing their loyalty, and providing an exceptional in-store experience.

Key Responsibilities

  • Welcome and serve customers with a high level of professionalism and attention to detail.
  • Maintain and develop client relationships through personalized approaches, leveraging CRM and digital tools.
  • Collaborate with cross-functional teams to drive sales growth and achieve individual targets and KPIs.
  • Stay up-to-date on fashion trends and competitors to provide expert advice to customers.
  • Develop and maintain in-depth knowledge of Prada products and brand history.
  • Effectively handle customer complaints and concerns, escalating issues to management when necessary.
  • Ensure the shop floor and visual displays meet the highest standards, adhering to company operational guidelines and stock procedures.
  • Contribute to maintaining a secure and theft-free environment.

Requirements

  • Experience in a similar role, preferably in the luxury womenswear sector.
  • Passion for human relations, sales, and customer service.
  • Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
  • Ability to build long-lasting relationships with clients.
  • Excellent communication and interpersonal skills.
  • Fluent spoken English is expected; other languages are desirable.