Operations Support Professional

6 days ago


Sheffield, Sheffield, United Kingdom NatWest Group Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service & Operations Analyst in Lending Operations at NatWest Group.

This is an exciting opportunity to advance your career in a dynamic environment that supports your professional development and progression.

Key Responsibilities
  • Investigate and respond to customer queries and escalate issues with other teams in a timely manner.
  • Accurately understand customer needs and deliver solutions that meet their requirements.
  • Act as a reference point for daily requests and capture and collate MI as needed.
Additional Responsibilities
  • Suggest areas of customer or business-focused improvement in daily processing.
  • Support the development and maintenance of business continuity plans.
  • Participate in initiatives to improve customer service, processes, and procedures.
  • Manage conduct risk to deliver key customer outcomes.
Requirements
  • Good analytical skills and knowledge of everyday banking.
  • Excellent communication skills, both written and verbal.
  • Ability to successfully organize time and workload.
  • Knowledge of the financial services industry and its customers.
  • Understanding of our products, processes, and banking systems.
  • Awareness of relevant changes in trends, policies, and regulations.
  • Proficiency in Word and Excel.


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