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Food and Beverage Operations Leader

2 months ago


Manchester, United Kingdom Lancashire Cricket Club Full time

Food & Beverage Supervisor

Lancashire Cricket Club

An exciting opportunity has arisen for an individual to step into the role of F&B Supervisor within our esteemed establishment. As the F&B Supervisor, you will play a pivotal role in assisting the management team to ensure that our Food & Beverage staff are well-prepared and equipped to provide our guests with an outstanding experience from the moment they arrive until their departure.

The Lancashire Cricket Club is a distinguished venue that not only serves as a hotel but also as a premier location for high-profile events, including international cricket matches and concerts. With 250 well-appointed rooms, a restaurant offering exquisite dining experiences, and a bar overlooking the iconic pitch, our establishment is designed to provide an exceptional atmosphere for both guests and visitors.

Key Responsibilities

  • Oversee a bustling service environment, addressing any challenges that may arise.
  • Effectively communicate and delegate tasks to the service team.
  • Greet guests with warmth and professionalism.
  • Accurately take and deliver customer orders, consistently showcasing high standards of guest service.
  • Prepare dining setups in the restaurant area.
  • Adhere to payment processing protocols.
  • Handle guest inquiries promptly and efficiently.
  • Ensure compliance with brand standards and regulations.
  • Maintain accurate records of all F&B transactions.
  • Ensure the F&B department is always ready for service.
  • Monitor stock levels in accordance with established procedures.
  • Maintain cleanliness and organization of work areas.
  • Comply with hotel security, fire safety regulations, and health legislation.
  • Follow local licensing laws.
  • Support other departments as needed and foster positive working relationships.

Essential Requirements

  • Prior experience supervising a hotel team in a 4-star environment is preferred.
  • Familiarity with integrated F&B point-of-sale systems.
  • Experience in F&B service within a hotel context.
  • Strong organizational and administrative skills.
  • Proficient IT skills.
  • Ability to thrive under pressure.
  • Dedication to delivering exceptional guest service.
  • Positive demeanor and outstanding communication abilities.
  • Capability to lead and inspire a team.
  • Effective planning and task assignment skills.

Benefits

  • Increasing holiday allowance based on service duration.
  • Two standard memberships for the Lancashire Cricket season.
  • Social events throughout the year.
  • Access to fitness classes, table tennis, and yoga sessions.
  • Basic contributory pension scheme with an option to upgrade after three months of service.
  • Optional health cash plan available.
  • Discounts at various affiliated stores and services.
  • Complimentary parking.
  • Potential for hybrid working arrangements (subject to agreement).

We encourage individuals with the relevant skills and experience to consider this opportunity to contribute to our vision at Lancashire Cricket Club. We are committed to fostering diversity and welcome applications from all backgrounds.