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Information Security Specialist
2 months ago
We are seeking a highly skilled Information Security Specialist to join our team at American Express. As a key member of our International Card & Risk Services Technology Prevention & Resolution team, you will play a critical role in the resolution, detection, and prevention of Operational Risk Events (ORE) and Corrective Actions (CAP) that impact our global customers.
Key Responsibilities- Drive the resolution of technology caused OREs and CAPs impacting International customers, working across global Business and Technology teams.
- Support our International business partners on the resolution of their OREs and CAPs, working across global Business and Technology teams.
- Learn and utilize the Cornerstone big data environment to drive faster resolution and enable the detection of issues.
- Participate in Issue Management growth initiatives, including Tableau development, Business and Technical Process Development, Machine Learning opportunities, and Artificial Intelligence.
- Challenge the status-quo to drive incremental improvements in resolution performance.
- Drive a global mindset, partnering with colleagues across the globe to drive a consistent team experience.
- Results-driven with experience of delivering work within aggressive timelines.
- Relationship builder, able to demonstrate getting value from and owning ongoing relationships.
- A multi-tasker, able to prioritize multiple initiatives at the same time.
- Demonstrated communication and influencing skills, with an ability to understand and communicate complex problems in a simple way.
- A quick learner, able to understand technical/business problems, creating and driving solutions to those problems.
- Comfortable in working independently as part of a geographically dispersed team.
- An innovator, someone who is willing to challenge the status quo and give new ideas a go, using the concept of fail fast.
- An understanding of core company processes and platforms (GlobeStar/STAR/R42 etc.) a plus.
- An understanding of Cornerstone and/or Tableau a plus.
- Cultural sensitivity working across different markets with different customs of approach.
- Operational risk/risk management experience.
- Solid experience in project management and relationship/stakeholder management.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
