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Electronic Gates and Security Systems Technical Support Engineer
2 months ago
Bennett and Game Recruitment LTD is seeking a highly skilled Technical Support Engineer to join their team. The successful candidate will be responsible for providing technical support and troubleshooting assistance to customers and partners.
Key Responsibilities:
- Provide technical support and troubleshooting assistance via telephone and email to resolve customer and partner issues.
- Provide technical advice to external customers, internal and external staff.
- Maintain and update internal CRM Support ticket database accurately.
- Provide suggestions for improvement of practices within the Company.
Requirements:
- 3+ years experience using access controls in a similar company/position.
- Excellent customer service.
- Working knowledge of Microsoft office.
Benefits:
- Salary: £30,000- £40,000 (potential negotiation DOE).
- Working hours: 8:45am - 5:15pm.
- Holiday package: 22 days + 8BH.
- Remote working.
- Private Healthcare.
- Cash Plan for health.
- Pension.
- Training.
- Death in service.
- Bonus.