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Electronic Gates and Security Systems Technical Support Engineer

2 months ago


High Wycombe, Buckinghamshire, United Kingdom Bennett and Game Recruitment LTD Full time
Job Description

Bennett and Game Recruitment LTD is seeking a highly skilled Technical Support Engineer to join their team. The successful candidate will be responsible for providing technical support and troubleshooting assistance to customers and partners.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance via telephone and email to resolve customer and partner issues.
  • Provide technical advice to external customers, internal and external staff.
  • Maintain and update internal CRM Support ticket database accurately.
  • Provide suggestions for improvement of practices within the Company.

Requirements:

  • 3+ years experience using access controls in a similar company/position.
  • Excellent customer service.
  • Working knowledge of Microsoft office.

Benefits:

  • Salary: £30,000- £40,000 (potential negotiation DOE).
  • Working hours: 8:45am - 5:15pm.
  • Holiday package: 22 days + 8BH.
  • Remote working.
  • Private Healthcare.
  • Cash Plan for health.
  • Pension.
  • Training.
  • Death in service.
  • Bonus.