Complex Care Coordinator

7 days ago

Manchester, United Kingdom Health and Care Management Ltd Full time
About the Role

We are seeking an exceptional Client Liaison Manager to join our team at Health and Care Management Ltd.

The successful candidate will be responsible for advocating, planning, and supporting the delivery of complex rehabilitation case management services to achieve a positive outcome with optimum independence for complex and catastrophically injured clients.

Key Responsibilities
  • Build professional relationships with clients and families, customers, and stakeholders
  • Attend and take minutes for Multi-Disciplinary Team (MDT) meetings
  • Keep contemporaneous case management notes in line with codes of case management practice
  • Support the production of professional reports, referral letters, and general correspondence to assist in the effective management of clients' rehabilitation
  • Be aware of customer requirements when delivering rehabilitation case management services, liaising with insurers, solicitors, clients, medical, and health and social care practitioners
Customer Profitability
  • Deliver chargeable work to achieve agreed personal and team-based revenue targets, in line with agreed working practices and contractual customer agreements
  • Provide feedback to Operations Managers
  • Ensure that clients' files are charged and invoiced appropriately
Essential Skills
  • Excellent administrative skills
  • Ability to work quickly and accurately through a range of tasks, setting appropriate priorities and meeting deadlines
  • Excellent written and verbal communications skills
  • A willingness to go 'above and beyond' for the customer and client
  • Accuracy in case noting, data entry, and message taking
  • 3 years' experience of clinical support/care and/or rehabilitation case management related experience
Attributes
  • An individual who is able to work autonomously and also as a key team member
  • Calm, efficient, and professional
Desirable
  • Ability to have difficult discussions with clients and stakeholders
  • Experience of having worked with individuals with potentially complex care and housing needs
  • An interest and experience of working with clients with catastrophic and life-changing injuries
  • A basic understanding of anatomy and physiology, common personal injuries, and rehabilitation methods
  • A previous or current clinical qualification in Nursing, Occupational Therapy, Physiotherapy, Sports Rehab, Social Work, or similar
About Our Company
  • Health and Care Management Ltd is a leading service provider in the rehabilitation and case management arena, established in 2003
  • We provide services to the insurance, corporate, and legal sectors, assisting injured and ill individuals to recover and return to work or their pre-injury condition
  • We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services
  • We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care
Equality, Diversity, and Inclusion

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships

Benefits
  • 25 days annual leave
  • Your birthday off
  • 6% company pension contribution
  • Bike to Work Scheme
  • Medicash Health plan
  • Enhanced Maternity/Paternity/Adoption and Shared Parental leave
  • 2 voluntary days per year
  • Long Service Awards
  • Employee Wellbeing Seminars
  • CPD opportunities
  • Professional memberships paid for (role dependent)

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