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Facilities Supervisor

2 months ago

Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time
Job Summary

An exciting opportunity has arisen to work as part of the Estates and Facilities Department as a Band 3 Facilities Supervisor within the Community.

The post holder must have a general standard of education to GCSE Level including Maths and English and hold or working towards Institute of Leadership and Management qualification Level 3, NVQ Level 3 in Facilities Management or equivalent supervisory experience.

Main Responsibilities

The post holder will be directly line manages the receptionist team and will be the first point of contact for all issues or queries regarding the community premises.

The post holder will be based at Castle Vale Primary Care Centre and will be required to travel across the various Trust sites independently where our Receptionist staff are based and cover reception when/if required for example to cover annual leave and sickness.

Key Accountabilities

  • Manage the daily function of the reception service
  • Provide support to management teams as and when required
  • Liaise closely with clinical services and contractors with regards to any facilities issues
  • Develop good relationships with stakeholders
  • Implement and on-going supervision of facilities related to risk management policies and procedures
  • Deliver operationally, to multi task and work under pressure meeting consistently demanding deadlines
  • Develop highly effective working partnerships and alliances with staff at all levels working with clinical teams
  • Deliver training and instruction to staff in best practice and methods of work
  • Reliable, friendly, approachable, flexible and able to motivate and lead by example
  • Performance orientated/ customer focused
  • Able to use Office applications, particularly Word
  • Ability to demonstrate problem solving techniques
  • Understanding how to deliver facilities services within a community based environment being mindful of patient, staff and visitor safety
  • An understanding of how rosters are compiled and are operated
  • An understanding of the National Specification of Cleanliness
  • An understanding of operational techniques in delivering facilities services
  • Leadership skills with the ability to motivate others reporting directly to the role
  • To be a good team player and be able to work with managers in the directorate
  • To display a range of qualities that engender a high degree of confidence, trust and credibility from clinical and facilities colleagues
  • Can motivate self and colleagues to think laterally and imaginatively about service development opportunities
  • Excellent organisational Skills
  • Flexible working
  • Adaptable and resilient having a flexible approach to working within a rapidly changing environment
  • Demonstrate empathy towards all client groups
  • Able to drive to travel independently between Trust sites and attend meetings/cover sites at a local level
Requirements

The post holder must have a general standard of education to GCSE Level including Maths and English and hold or working towards Institute of Leadership and Management qualification Level 3, NVQ Level 3 in Facilities Management or equivalent supervisory experience.

Relevant experience of working in a reception role and relevant experience in supervising facilities services in a healthcare environment.

Experience of handling confidential and sensitive information at site level and experience of developing good relationships with stakeholders.

Excellent communication skills, oral and written and effective influencing and negotiating skills.

Able to deliver operationally, to multi task and work under pressure meeting consistently demanding deadlines and able to develop highly effective working partnerships and alliances with staff at all levels working with clinical teams.

Reliable, friendly, approachable, flexible and able to motivate and lead by example and performance orientated/ customer focused.

Able to use Office applications, particularly Word and ability to demonstrate problem solving techniques.

Understanding how to deliver facilities services within a community based environment being mindful of patient, staff and visitor safety and an understanding of how rosters are compiled and are operated.

An understanding of the National Specification of Cleanliness and an understanding of operational techniques in delivering facilities services.

Leadership skills with the ability to motivate others reporting directly to the role and to be a good team player and be able to work with managers in the directorate.

To display a range of qualities that engender a high degree of confidence, trust and credibility from clinical and facilities colleagues and can motivate self and colleagues to think laterally and imaginatively about service development opportunities.

Excellent organisational Skills and flexible working and adaptable and resilient having a flexible approach to working within a rapidly changing environment.

Demonstrate empathy towards all client groups and able to drive to travel independently between Trust sites and attend meetings/cover sites at a local level.

About Us

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles.

We deliver over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.

We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities.

We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.