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Residential Community Manager

2 months ago

Woking, Surrey, United Kingdom Churchill Estates Management Ltd Full time
Rewards & Benefits
  • Competitive salary with a rent-free two-bedroom apartment on-site, alongside excellent colleague benefits.
  • Standard working hours: Monday to Friday, 09:00 am – 05:00 pm (includes a one-hour unpaid lunch break).
About the Role

Churchill Estates Management Ltd is presenting a unique opportunity for an individual who enjoys engaging with people and possesses a strong background in administration and customer service. This position as the Residential Community Manager is a 'live-in' role that allows you to positively impact the lives of our residents daily. As a welcoming presence, you will be responsible for organizing community activities, coordinating the property, managing contractors, and conducting health and safety assessments.

Reporting directly to the Area Manager, you will oversee the maintenance of the property while delivering exceptional service to residents. You will be the trusted point of contact on-site, interacting with a diverse range of customers, contractors, suppliers, and internal colleagues.

This role is crucial for the success of the lodge and the satisfaction of residents, making it a highly rewarding position.

About You

To be successful in this role, you must be able to reside on-site in the provided apartment without incurring rent. A passion for outstanding customer service is essential. You should possess an outgoing and friendly demeanor, with a genuine love for people. Your ability to act with sensitivity and diplomacy is important, as is your efficiency and assertiveness in managing the safety and security of the development. You should demonstrate good judgment and maintain composure under pressure. While you will have significant social interaction with residents, you should also be comfortable working independently and using your initiative.

To effectively organize events and manage site maintenance, you should be a skilled administrator and proficient in computer use, particularly with Microsoft Office applications, including Outlook.

This position is ideally suited for individuals with experience in similar fields such as retirement living, social housing, hospitality, uniformed services, charity, and health & social care sectors. A successful Community Manager is someone who thrives in a front-of-house role and is dedicated to providing top-notch customer service alongside excellent administrative skills.

About Us

At Churchill Estates Management Ltd, we are a forward-thinking managing agent of privately owned leasehold retirement living accommodations. We manage over 200 developments nationwide, overseeing more than 8000 apartments and delivering property services and customer care to over 10,000 retired individuals.

Our growth trajectory is ambitious, and we are committed to expanding our reach and enhancing our services. Join us and become part of a professional, award-winning, customer-focused team.

Our Company Values

We uphold the values of Trust, Openness, Respect, Communication, and Honesty.

How You'll Be Rewarded
  • Compensation includes a rent-free two-bedroom apartment and a competitive salary.
  • Your partner is welcome to reside with you.
  • Annual leave entitlement of 24 days plus bank holidays.
  • A day off on your birthday.
  • Life assurance and eye care reimbursement.
  • Colleague introduction reward scheme.
  • Comprehensive induction program and ongoing training.
  • Opportunities for professional development and qualifications.

We are eager to find exceptional individuals who align with our values and contribute to our success story.