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Business Development Manager
2 months ago
Our client, a leading dealership in the UK, is seeking a highly experienced and skilled Business Development Manager to join their team at Square Peg Recruitment Ltd.
Competitive Salary and Benefits Package
Key Responsibilities:- Develop and implement effective customer follow-up systems and procedures to increase sales from initial enquiries and existing customers.
- Generate sales through proactive second-facing and customer engagement, utilizing strong communication and interpersonal skills.
- Maximize income opportunities by offering funding and insurance products to customers, adhering to regulatory guidelines and industry standards.
- Embed a customer-centric culture by ensuring all interactions are conducted in accordance with the principles of the Financial Conduct Authority (FCA).
- Review customer credit applications for completeness and accuracy, following up with customers and lending institutions as necessary.
- Identify and pursue relationship opportunities through outbound sales and marketing channels to improve future renewal activities and finance retention business.
- Ensure accurate completion of documentation, timely collection of outstanding payments, and secure handling of cash and cheque transactions.
- Understand and apply manufacturer mystery shopping criteria to ensure exceptional customer service.
- Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return.
- Achieve 100% customer referral with sales executive interaction, fostering strong relationships and driving business growth.
- Communicate effectively with customers, sales managers, sales teams, and colleagues to ensure seamless collaboration and customer satisfaction.
- Analyze current procedures and identify opportunities for improvement, implementing changes to enhance efficiency and effectiveness.
- Develop training plans for sales executives to increase car sales, finance, insurance, and warranty sales, driving business growth and customer satisfaction.
- Consult with customers to establish their needs and resolve any complaints professionally and calmly, ensuring customer satisfaction and loyalty.
- Represent the dealership and build strong relationships with lenders and financial institutions, driving business growth and opportunities.
- Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis, ensuring strategic alignment and business success.
- Ensure the safety and security of people, vehicles, and property, reporting any known faults or hazards to maintain a safe working environment.
This is an exciting opportunity for a skilled Business Development Manager to join a dynamic team and contribute to the success of Square Peg Recruitment Ltd.
