Client Support Specialist
4 weeks ago
* Work schedule: Monday to Friday, with no weekend commitments
* Total working hours: 20 hours per week
* Annual salary: £23,796, pro-rated based on hours worked
* Opportunity for a permanent position
Key Responsibilities of the Client Support Specialist:
- Respond to all inquiries via phone and email in a professional and timely manner, escalating issues to the Team Leader as necessary
- Collaborate with other internal departments
- Input data into two distinct customer management systems
- Address transportation and customer-related inquiries
- Maintain reporting spreadsheets with accurate information
- Establish and nurture relationships with key clients
- Adhere to company policies and best practices in all procedures
Qualifications and Skills Required for the Client Support Specialist:
- Proficient in computer skills, particularly with Microsoft Office Suite (Excel, Word, Outlook)
- Exceptional interpersonal and active listening abilities
- Clear and effective communication skills, with a strong command of the English language
- Meticulous attention to detail, both in verbal and written communication
- Ability to work autonomously
- Commitment to delivering excellent customer service
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