Client Support Specialist

4 weeks ago


Stratton Saint Margaret, Swindon, United Kingdom 911 Staffing Ltd Full time
Overview of the Client Support Specialist Position:

* Work schedule: Monday to Friday, with no weekend commitments
* Total working hours: 20 hours per week
* Annual salary: £23,796, pro-rated based on hours worked
* Opportunity for a permanent position

Key Responsibilities of the Client Support Specialist:

  • Respond to all inquiries via phone and email in a professional and timely manner, escalating issues to the Team Leader as necessary
  • Collaborate with other internal departments
  • Input data into two distinct customer management systems
  • Address transportation and customer-related inquiries
  • Maintain reporting spreadsheets with accurate information
  • Establish and nurture relationships with key clients
  • Adhere to company policies and best practices in all procedures

Qualifications and Skills Required for the Client Support Specialist:
  • Proficient in computer skills, particularly with Microsoft Office Suite (Excel, Word, Outlook)
  • Exceptional interpersonal and active listening abilities
  • Clear and effective communication skills, with a strong command of the English language
  • Meticulous attention to detail, both in verbal and written communication
  • Ability to work autonomously
  • Commitment to delivering excellent customer service



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