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Head of Operations

2 months ago

West Malling, Kent, United Kingdom CAF Full time
About the Role

We are seeking a highly skilled and experienced Head of Operations to join our senior leadership team at CAF. As a key member of our leadership group, you will play a critical role in driving the success of our operations function and ensuring the delivery of excellent customer service.

Key Responsibilities
  • Strategy and Leadership
    • Develop and implement a comprehensive operations strategy that aligns with CAF's overall business objectives.
    • Lead a team of operations professionals to deliver high-quality services to our customers.
    • Collaborate with cross-functional teams to identify and implement process improvements.
    • Develop and manage budgets to ensure efficient use of resources.
  • Governance and Risk Management
    • Ensure compliance with all relevant laws, regulations, and industry standards.
    • Develop and implement effective risk management strategies to mitigate potential risks.
    • Collaborate with the audit and compliance team to ensure effective governance.
  • Process Improvement
    • Identify and implement process improvements to increase efficiency and reduce costs.
    • Develop and implement new processes and procedures to support business growth.
    • Collaborate with the IT team to ensure effective integration of new systems and processes.
  • Payment Processing
    • Oversee the payment processing function to ensure timely and accurate payments.
    • Develop and implement effective payment processing strategies to reduce costs and improve efficiency.
  • Due Diligence
    • Develop and implement effective due diligence processes to ensure compliance with regulatory requirements.
    • Collaborate with the compliance team to ensure effective governance.
Requirements
  • Proven track record of managing large and complex operations teams.
  • Experience in leading teams that manage complex manual processes.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to analyze reports and identify opportunities and trends.
  • Ability to successfully negotiate and influence at a senior level.
  • Ability to create a sense of community and agreed purpose across a large team.
  • Ability to display working understanding of financial industry and regulatory requirements.
  • Ability to display a good understanding of corporate governance and risk management.