Customer Service Manager

5 days ago


Carmarthen, Carmarthenshire, United Kingdom The Co-operative Group Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and leading by example.

Key Responsibilities
  • Lead and motivate the store team to provide outstanding customer service
  • Coach and develop team members to achieve their full potential
  • Deputise for the Store Manager as needed and take ownership of store operations
  • Implement new products and services, and encourage open and honest feedback from the team
  • Build relationships with customers and the local community, and support the Store Manager with community initiatives
What We Offer
  • A competitive hourly rate of £32
  • Full, paid training and development opportunities
  • A range of benefits, including 30% discount on Co-op products, pension scheme, and virtual healthcare services
  • A flexible and supportive working environment
Requirements
  • Aged 18 or over
  • Ability to work a range of shifts, including early mornings, afternoons, evenings, and weekends
  • Excellent communication and leadership skills
  • Ability to work independently and as part of a team

We're an inclusive employer and welcome applications from candidates with disabilities. We're part of the Disability Confident scheme and offer reasonable adjustments to our recruitment process.



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