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Technology Service Manager

2 months ago


Scotland, United Kingdom Bridge Full time £94,000

Job Summary:

We are seeking an experienced Technology Service Manager to join our team at Bridge. As a key member of our organization, you will be responsible for leading our technology service management team and ensuring the delivery of high-quality services to our customers.

Key Responsibilities:

  • Lead a team of permanent resources, third parties, and contractors to deliver business-critical systems and services.
  • Develop and implement ITIL-based service management methodologies and best practices.
  • Collaborate with cross-functional teams to identify and mitigate risks to our services.
  • Develop and manage service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and customer satisfaction.
  • Stay up-to-date with industry trends and emerging technologies to ensure our services remain competitive and innovative.

Requirements:

  • Extensive experience in a senior service management role, preferably in a medium to large organization.
  • Strong leadership and team management skills, with the ability to motivate and develop team members.
  • Deep understanding of ITIL or similar service management methodologies, as well as risk management principles and best practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

What We Offer:

  • A competitive salary of up to £94,000 per year, including bonus and car allowance.
  • A hybrid working arrangement, allowing for a balance of remote and office work.