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Clinical Negligence and Personal Injury Claims Coordinator
2 months ago
Job Overview
An exciting opportunity has emerged within our Legal Services and Claims Department at Lancashire Teaching Hospitals. We are seeking a skilled and motivated individual to become a vital part of our collaborative and dynamic team. This role involves managing and processing Clinical Negligence and Personal Injury claims, with a strong emphasis on continuous learning and professional development.
The ideal candidate will be proactive, adaptable, and capable of working independently while also thriving in a team environment. You will be expected to perform under pressure while maintaining a high standard of work.
Your primary responsibility will be to deliver effective, confidential, and high-quality administrative support to the Legal Services Team in the handling of clinical negligence and personal injury cases.
Key Responsibilities
- Ensure accurate recording and management of data within the Claims Module of the Datix system.
- Conduct quality assurance checks on claims Datix records and make necessary updates.
- Assist the Legal Services Team in generating reports and fulfilling claim data requests.
- Oversee the destruction and retention of claims records, ensuring compliance with confidentiality standards.
- Safeguard the accuracy and confidentiality of personal information pertaining to Claimants and staff in accordance with the Data Protection Act and General Data Protection Regulations.
Working for Lancashire Teaching Hospitals
With a workforce of over 10,000 dedicated professionals, we strive to provide exceptional services to our patients. Each role contributes to the care of 370,000 individuals in our community and offers specialized care to 1.5 million people across the region.
Joining our organization means being part of a team that values your contributions and supports your growth. You will have access to diverse development opportunities, enabling you to acquire new skills and connect with colleagues from various backgrounds.
Your role will be instrumental in enhancing patient care and improving their experiences, making it a source of pride and fulfillment.
Detailed Responsibilities
- Manage and prioritize incoming correspondence via email and postal mail in collaboration with your Line Manager.
- Oversee the Legal Services email inbox, responding to inquiries or directing them to appropriate team members.
- Facilitate the disclosure of medical records and related materials for litigation to solicitors.
- Provide comprehensive administrative support for clinical negligence and personal injury claims.
- Collaborate with solicitors and keep the Head of Legal Services informed.
- Implement a robust tracking system to ensure timely responses.
- Identify and escalate issues to your Line Manager as necessary.
- Manage the electronic calendar for the Head of Legal Services, coordinating appointments effectively.
- Develop and maintain organized electronic and paper filing systems for secure access to information.
- Coordinate meetings with clinicians and external solicitors.
- Assist in preparing reports and training presentations.
- Proficiency in Microsoft Office programs is required.
Candidate Profile
Qualifications and Education
Essential Criteria
- Strong educational background, including Math and English GCSE.
- Recognized administration qualification or equivalent experience.
Desirable Criteria
- RSA Level 2 or ECDL Qualification.
Knowledge and Experience
Essential Criteria
- Experience in public-facing roles.
- Understanding of confidentiality protocols in the workplace, particularly in healthcare.
- Familiarity with the Equality Act (2010) and Freedom of Information Act (2000).
- Knowledge of the Data Protection Act and General Data Protection Regulations.
Desirable Criteria
- Previous experience in healthcare or legal services settings.
- Operational knowledge of hospital systems and experience with Datix.
