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Technical Support Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full time

We are seeking a highly skilled Technical Support Engineer to join our team at M Group Services Limited T/A Magdalene Limited. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers.

**Key Responsibilities:**

  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base.

**Requirements:**

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 2+ years of experience in technical support or related field.
  • Strong technical skills and knowledge of IT systems and infrastructure.
  • Excellent communication and problem-solving skills.

**What We Offer:**

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.