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Agile Advocate

2 months ago


Burgess Hill, West Sussex, United Kingdom AMEX Full time

You Drive Progress. We Support You.

With the right support, individuals and organizations can advance in remarkable ways. At American Express, you become part of a diverse and global community dedicated to supporting our clients, communities, and each other. Here, you will develop and grow as we assist you in crafting a career path that is both unique and meaningful, with benefits, programs, and flexibility that cater to your personal and professional needs.

At American Express, your contributions, leadership, and impact will be acknowledged—every colleague has the chance to partake in the company’s achievements. Together, we will succeed as a team, striving to uphold our promise of delivering the best customer experience daily, all while maintaining the highest integrity in an environment where everyone feels valued and included.

What impact will you have in this position?

This position is part of the Global Accounts Receivable team. An Agile Advocate serves as a facilitator for Engineering teams, promoting and implementing Agile methodologies to ensure the incremental delivery of prioritized tasks and value to end users. An Agile Advocate collaborates with the Product Owner and Engineering teams to embrace Agile principles and values, eliminate obstacles, and foster a culture of continuous enhancement.

  • Facilitates Agile ceremonies that enable the Engineering team to deliver value in incremental and iterative cycles.
  • Aids in the execution of the Program Increment (PI) by facilitating team-level events and collaborating with the Release Train Engineer (RTE).
  • Assists the team in achieving the objectives set for the PI.
  • Supports Product Owners in backlog refinement, ensuring backlog readiness, and defining 'ready' and 'done' criteria while assisting in the creation of user stories.
  • Coordinates across multiple teams within the Agile Release Train (ART) and works with the RTE.
  • Monitors and provides visibility regarding gaps, impediments, risks, and dependencies.
  • Encourages practices for identifying, tracking, discussing, and resolving cross-team dependencies, taking ownership of dependencies when necessary.
  • Organizes and manages delivery processes.
  • Collaborates with Product Owners and the core and extended teams to prioritize the product backlog.
  • Supports processes to monitor iteration progress, resolve issues, and eliminate barriers to ensure sprint commitments are fulfilled, escalating to leadership as needed.
  • Ensures compliance with the Technology SDLC process, Agile values, principles, and practices, actively encouraging teams to reflect and improve.
  • Possesses a solid understanding of technology solutions.
  • Demonstrates strong technical expertise.

Leadership & Coaching

  • Understands and exemplifies the Agile at Scale Values and Principles.
  • Promotes a diversity of thought and maintains an open mindset.
  • Cultivates a culture of trust and empowers leadership in others.
  • Encourages a learning environment to drive continuous improvements and standardization.
  • Respectfully challenges the status quo.
  • Fosters collaboration and quality practices between Agile and product teams.

Education & Experience

  • A Bachelor’s degree in a technology-related field or equivalent experience is essential.
  • Up to 4 years of relevant experience with a proven track record of increasing responsibility.
  • Experience in Agile, Scrum, SAFE, or other rapid application development teams is crucial.
  • Familiarity with Agile Management tools such as JIRA or Rally is required.

We prioritize our colleagues and their families with benefits and programs that promote their overall well-being. This includes a focus on physical, financial, and mental health throughout various life stages. Benefits encompass:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (subject to location).
  • Flexible working arrangements, including hybrid, onsite, or virtual options based on role and business needs.
  • Generous parental leave policies (dependent on location).
  • Access to global wellness centers staffed with healthcare professionals (dependent on location).
  • Confidential counseling support through our Healthy Minds program.
  • Opportunities for career development and training.

Employment with American Express is contingent upon the successful completion of a background verification check, in accordance with applicable laws and regulations.