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Executive Director of Operations
2 months ago
We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Bannatyne Group. As a senior leader, you will be responsible for overseeing all aspects of club management, ensuring smooth and efficient operations.
Key Responsibilities- Leadership and Team Management: Lead, motivate, and develop a high-performing team, fostering a positive and motivated work environment.
- Membership Growth: Drive membership growth through innovative marketing strategies and community engagement.
- Member Experience: Ensure exceptional member experiences by maintaining a high standard of service and addressing feedback promptly.
- Financial Performance: Manage financial performance, including budgeting, forecasting, and expense control.
- Health and Safety: Implement and maintain health and safety protocols to ensure a safe environment for members and staff.
- Collaboration: Collaborate with regional and corporate teams to align club operations with overall company goals.
- Performance Analysis: Analyze performance metrics and develop action plans to achieve club targets and objectives.
- Leadership Experience: Proven experience as a General Manager or in senior leadership roles within the fitness, hospitality, or service industry.
- Leadership Skills: Strong leadership and team management skills with a track record of motivating and developing staff.
- Interpersonal Skills: Excellent interpersonal and communications skills and a customer-focused attitude.
- Passion for Health and Wellness: A genuine passion for health, wellness, and a desire to inspire others, with a commitment to delivering outstanding member experiences.
- Strategic Thinking: Strategic thinker with a proactive approach to problem-solving and decision-making.
- Financial Acumen: Strong financial acumen and experience in managing budgets and KPIs.
- Time Management: The ability to multitask and manage time effectively in a fast-paced environment.
- Positive Attitude: A proactive and positive attitude with a customer-first mindset.
- Health and Safety Knowledge: Strong knowledge and understanding of Health and Safety processes/policies.
- Complimentary Lunch or Breakfast
- Flexible Schedule
- 28 Days Annual Leave Increasing with Tenure
- Free Gym Membership
- Complimentary Gym Membership (after 2 Years Service)
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products
- Discounted Meals and Beverages - 50% Cafe/Bar
- Career & Personal Development Training
- Mental Health Well-Being & EAP Services
- Length of Service Awards
- Staff Awards and Bonuses
- Discounted Entertainment and Shopping
