Food and Beverage Team Lead

3 weeks ago

Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full time

About the Role:

We are seeking a highly skilled and experienced Guest Service – Food & Beverage professional to join our team at Arena Racing Company. As a key member of our hospitality operations, you will be responsible for delivering exceptional guest experiences and driving revenue growth through effective food and beverage management.

Key Responsibilities:

  • Assist the Hotel Operations Manager in monitoring budget and controlling labor costs and expenses.
  • Collaborate with the Front of House Manager and F&B team to increase food and beverage revenue, focusing on non-resident sales and upselling opportunities.
  • Develop and implement plans to boost F&B revenue, including strategies to attract more walk-in customers and enhance the overall dining experience.
  • Support the Hotel Operations Manager in staffing requirements, including planning, assigning work, and establishing performance and development goals for team members.
  • Ensure front-of-house staff provide guests with prompt, professional, and personalized service, adhering to local laws and health and safety regulations.
  • Train team members on procedures and serve as a central communication point during emergency or crisis situations.
  • Manage the 24-hour coverage of the Food & Beverage Area, including sourcing or providing emergency cover.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain a systematic approach to problems.
  • Strong organizational and time management skills.
  • Loyalty, commitment, and a positive attitude.

About Us:

Arena Racing Company is a leading player in the UK's horse racing industry, with 21 racing venues, golf courses, hotels, and events. We are committed to creating a diverse, equitable, and inclusive workplace, where everyone has the opportunity to thrive. We welcome applications from candidates with a passion for delivering exceptional guest experiences and driving business growth.

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