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IT Support Manager
2 months ago
Job Title: IT Support Manager - Technical Lead
Job Summary: We are seeking an experienced IT Support Manager to lead our team of technical support engineers at Liz Orpwood Recruitment Ltd. As a key member of our team, you will be responsible for motivating, developing, and building your team to deliver exceptional technical support to our customers.
Key Responsibilities:
- Motivate and Develop Your Team: Lead and manage a team of technical support engineers to ensure they have the skills and knowledge required to deliver high-quality technical support.
- Provide Efficient Response to Customer Issues: Develop and implement processes to ensure a flexible and efficient response to customer issues, ensuring high levels of customer satisfaction.
- Technical Documentation and Training: Create technical documentation and training materials to support updates and ensure that our team has the necessary knowledge to deliver exceptional technical support.
- Travel and Communication: Occasionally travel to customer sites as required to provide technical support and communicate with customers.
- Technical Expertise: Be technically astute with RF, networked, or similar products and have a proven track record in managing a team of technical engineers or technicians in a customer-focused role.
Requirements:
- Technical Expertise: Have a strong understanding of RF, networked, or similar products and be able to communicate technical information effectively.
- Leadership and Management: Proven track record in managing a team of technical engineers or technicians in a customer-focused role.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Organizational and Methodical: Highly organized and methodical, with the ability to prioritize tasks and manage multiple projects simultaneously.
About Us: Liz Orpwood Recruitment Ltd is a leading recruitment agency specializing in IT and technical recruitment. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a talented IT Support Manager to join our team.
