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Coffee Equipment Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Matthew Algie & Co Full time
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About Matthew Algie & Co:

We're a leading organisation in the coffee industry, committed to sustainability, community involvement, and investing in our people. Our values of ethics, passion, integrity, and collaboration drive everything we do, from innovative products for our customers to projects with our coffee farmers.



Job Summary:

We're seeking a skilled Field Service Engineer to join our team in Liverpool, Wirral, and North Wales. As a Field Service Engineer, you'll be responsible for the installation, maintenance, repair, and exchange of coffee equipment at customer sites.



Key Responsibilities:

  1. Installation and equipment servicing, including planned maintenance and boiler inspections
  2. Repairing faults and ensuring equipment is in good working order
  3. Vehicle maintenance and parts management
  4. Delivering excellent customer service and maintaining customer retention
  5. Selling service and ancillary items
  6. Preparing daily job schedules and ensuring the correct parts are in stock
  7. Liaising with the Engineer Resource Scheduler to determine service priorities and scheduling
  8. Providing customer advice, machine training, and high-quality repairs
  9. Liaising with the Regional Service Manager to resolve customer issues and problems
  10. Liaising with sales personnel to ensure customer needs are met



Requirements:

We're looking for a candidate with thorough working knowledge of electrical and mechanical maintenance, preferably with experience in a customer-facing service environment. Field Service experience is a plus, but not essential.



What We Offer:

As a Field Service Engineer with Matthew Algie & Co, you'll enjoy a competitive salary, overtime, and target-related bonus opportunities. You'll also benefit from a range of perks, including 28 days' annual leave, a service vehicle, private pension, and more.