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Complex Care Manager

2 months ago

Yeovil, Somerset, United Kingdom Acuity Care Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Complex Care Manager to join our team at Acuity Care Group Limited. As a key member of our Bespoke and Team Brain Injury Support teams, you will be responsible for managing support packages with varying requirements.

Key Responsibilities
  • Client Management
    • Conduct thorough assessments to understand the unique needs and preferences of each individual.
    • Develop and implement personalized care plans that address medical, emotional, and social requirements.
    • Regularly review and adjust care plans to ensure they remain relevant and effective.
  • Induction and Training
    • Organize comprehensive induction programs for new support workers, covering company policies, procedures, and best practices.
    • Ensure that new hires understand the specific needs of the individuals they will be supporting.
    • Provide initial training on any specialized equipment or techniques required for complex care.
  • Team Supervision and Support
    • Provide ongoing supervision and mentorship to support workers, fostering a positive and productive work environment.
    • Conduct regular performance reviews and provide constructive feedback to help team members improve and grow.
    • Address any issues or concerns promptly to maintain high standards of care.
  • Client and Stakeholder Engagement
    • Schedule and attend regular meetings with clients, their families, and integrated care boards (ICB) contacts.
    • Communicate effectively to ensure all parties are informed and involved in care decisions.
    • Address any concerns or feedback to continuously improve the quality of care provided.
  • Incident Management and Investigation
    • Take prompt action to manage and resolve any incidents that occur, ensuring the safety and well-being of all involved.
    • Conduct thorough investigations to determine the cause of incidents and prevent future occurrences.
    • Document all incidents and investigations accurately, maintaining clear and comprehensive records.
  • Reporting and Communication
    • Prepare detailed reports on the progress and status of the individuals we support.
    • Keep the people we support, their families, and ICB contacts informed with regular updates on care and any changes to care plans.
    • Ensure all reports are accurate, timely, and adhere to company and regulatory standards.
  • On-Call Support
    • Participate in the on-call rota to provide support and assistance outside of regular working hours.
    • Be available to address urgent issues or emergencies, ensuring continuity of care at all times.
    • Communicate effectively with on-call team members to ensure a seamless transition and handover of responsibilities.
    Requirements
    • Excellent communication skills.
    • Previous experience of managing clients within the community.
    • A passion for delivering excellent client service.
    • The ability to organize a busy workload and prioritize effectively.
    • The ability to work effectively both independently and as part of a team.
    • Proficiency in MS Office and be comfortable picking up systems quickly (experience of using SharePoint and People Planner would be advantageous).
    • A full UK driving license and access to your own vehicle.
    • Candidates will also ideally hold an NVQ Level 3 (or equivalent) in Health & Social Care or a related topic or be willing to study towards this.
    Benefits
    • 25 days annual leave + statutory bank holiday for permanent employees or equivalent
    • Pension contributions
    • Collaborative and supportive working environment.
    • Car allowance
    • Statutory maternity/paternity leave
    Commitment to Health and Wellbeing

Our people also enjoy a wide range of benefits, including:

  • 24/7 Free Access to a GP
  • Health Cash Back Plans
  • Wellbeing Programmes
  • Retail and Supermarket Discounts
  • Cost of Living Advice
  • Confidential Advice Services
  • Gym and Leisure Centre Discounts
  • Free Counselling Sessions, including Cognitive Behavioural Therapy