Lead Hardware Engineer

6 days ago


Milton Keynes, Milton Keynes, United Kingdom Certes Full time
Job Description

Role Overview

Certes is seeking a highly skilled Lead Hardware Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for managing the team, escalations, prioritization, and allocation of work. You will also be a roaming resource to service hardware needs, modifying existing hardware, managing printer faults, troubleshooting hardware issues, and collaborating with software engineers to create new components.

Key Responsibilities

  • Manage a team of engineers, ensuring effective communication, prioritization, and allocation of tasks.
  • Provide technical expertise in hardware engineering, including laptop, desktop, printer, and mobile device support.
  • Collaborate with software engineers to develop new components and ensure seamless integration with existing systems.
  • Troubleshoot hardware issues, identify root causes, and implement solutions to minimize downtime.
  • Manage printer faults, ensuring prompt resolution and minimal disruption to business operations.

Requirements

  • Proven experience in hardware engineering, with a strong understanding of Windows 10/11, iOS, Azure AD, InTune, and M365 application suite.
  • Excellent customer-facing skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Ability to work effectively in a team environment, with a focus on collaboration and knowledge sharing.
  • Desirable qualifications: Azure Fundamentals (AZ-900), Modern Desktop Administrator Associate MD101 & MD100.

Working Arrangements

  • On-site attendance is required, with occasional visits to locations in London and the Milton Keynes area.
  • Cost of travel from home to and from these locations will be covered within the daily rate.
  • Reimbursement for travel costs to client sites in the UK (outside of London or the Milton Keynes area) will be provided.

Security Clearance

  • UK Government Security Clearance is required, with a minimum of DV or SC clearance.
  • Contractors will be expected to deliver skills and knowledge transfer of their contracted work, technical expertise, and experience during their contracted time.

Notice Period

  • Thirty (30) Calendar Days.


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