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Operations Support Coordinator

2 months ago

Ripley Hampshire, United Kingdom Holt Engineering Full time
Operations Administrator Job Description

Holt Engineering is seeking a highly organized and detail-oriented Operations Administrator to join our dynamic team. As an Operations Administrator, you will play a crucial role in managing administrative tasks, supporting business operations, and ensuring exceptional customer service.

Key Responsibilities:
  • Handle reception duties, including answering and diverting calls across the business.
  • Undertake general administrative tasks to support the operations team, such as preparing sales packs and scheduling sales meetings.
  • Follow established processes, guidelines, and customer care best practices to ensure seamless operations.
  • Assist in dealing with customer inquiries and provide excellent customer relations.
  • Review processes and make observations to suggest updates for improvement.
  • Escalate and troubleshoot any problems that arise in the operations.
  • Maintain professionalism and use own initiative in all tasks.
Requirements:
  • Proven experience in reception duties and general administrative tasks.
  • Strong communication skills and excellent customer relations.
  • Computer literate with the ability to adapt to different systems.
  • Ability to work with minimal supervision and use own initiative.
  • Polite, professional, and able to handle high-pressure situations.
Benefits:
  • Competitive basic salary of £24k.
  • Pension scheme.
  • Onsite parking.
  • Opportunities for professional development and growth.
  • Inclusive and diverse work environment.
  • Supportive team culture that values input and collaboration.