People Operations Specialist

3 weeks ago


Leicester, Leicester, United Kingdom Blue Light Card Full time
About the Role

We're seeking an experienced People Advisor to join our People Operations team at Blue Light Card. As a trusted expert, you'll provide high-level service to our colleagues, coach our managers, and offer comprehensive advice and support on people policies, procedures, and employee relations issues.

Key Responsibilities
  • Provide expert HR advice and support to managers, guiding them on policy, procedures, and employment-related issues.
  • Proactively manage employee relations cases, including disciplinaries, grievances, capability, performance, and absence.
  • Contribute to the development and implementation of people policies and procedures, ensuring effective communication to managers.
  • Work with the People Business Partners to implement organizational design changes.
  • Report on relevant people data, such as absence rates, reasons, attrition, and performance ratings, to identify trends and escalate with the People Business Partners.
  • Identify and implement improvements to people processes to enhance the colleague experience and ensure scalability.
  • Take an active role in developing and delivering projects and initiatives, including introducing a new HRIS, manager toolkit, HR policy review, and HR metrics dashboard.
  • Support regular people activities, such as pay reviews, bonus cycles, performance reviews, and holiday purchase windows.
What We Offer
  • Hybrid working and flexible hours.
  • Free parking and EV charging onsite.
  • 25 days plus public holidays, buy and sell, and an additional day off for your birthday.
  • A company bonus scheme.
  • Great social events, including a Christmas party, family fun day, summer party, and sports matches.
  • Relaxed dress code and modern office space with games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks.
  • Onsite gym with access to free HIIT & stretch classes.
  • Learning and development opportunities.
  • Group auto-enrolment pension plan.
  • Enhanced maternity, paternity, sick pay.
  • Company-funded private medical insurance.
  • Healthcare cashback plan.
  • Employee assistance programme (including mental health support).
  • 35-hour working week.


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