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Vehicle Parts Consultant

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Hawkfield Recruitment Full time
About the Role

We are seeking an experienced Parts Advisor to join our Aftersales team at a well-established Automotive Dealer Group in the High Wycombe area.

This is a highly successful business that has grown significantly over the past 20 years, with multiple locations across London, Buckinghamshire, Berkshire, and Hertfordshire.

Key Responsibilities
  • Customer Service: Answering inbound telephone calls promptly, qualifying customer requirements, and confirming customer details accurately on the system.
  • Complaint Handling: Dealing with customer complaints and enquiries in a professional and timely manner.
  • Team Collaboration: Liaising with different departments to ensure customer satisfaction and resolve any issues.
About You

We are looking for a candidate with excellent communication skills, a good telephone manner, and great computer skills. You should also have high levels of commitment to providing the best customer care and a positive attitude in the work environment.

Additional Benefits
  • Training and Development: Access to our in-house training academy and The National Learning Centre for specific roles.
  • Career Progression: Opportunities for internal career progression across our various brands and locations.
  • Employee Benefits: Access to wellbeing portal, employee assistance programme, purchase, service, and parts discounts, and more.