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IT Support Specialist
2 months ago
Job Summary
NTT DATA Services is seeking a skilled IT Support Analyst to join their team working onsite with a major client in Rotherham. The successful candidate will be responsible for providing technical support for hardware and software across the sites, including desktops, laptops, mobile devices, and printers.
Key Responsibilities
- Provide on-site and remote technical support for hardware and software incidents and requests.
- Install, maintain, and optimize desktop and notebook configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repair services.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
Requirements
- Proficient in Windows operating system environment.
- Strong customer interaction skills.
- Excellent customer service and communication skills.
- Good knowledge of diagnosis tools and processes.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
