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Housing Support Specialist
2 months ago
We are seeking a skilled and compassionate Housing Support Worker to join our team at Target Housing. As a key member of our team, you will play a vital role in providing high-quality housing and support services to residents in order to assist them to sustain their tenancies.
Key Responsibilities:- Assist residents with moving in or out of Target accommodation, ensuring a smooth transition and addressing any concerns or issues that may arise.
- Conduct thorough assessments of residents' circumstances, aspirations, and needs to create personalized support plans that are realistic and achievable.
- Act as a keyworker, providing advice and support to residents to help them develop the skills and confidence needed for independent living.
- Help residents maximize their income and manage their personal budgets effectively.
- Support residents in understanding their rights and responsibilities under their occupancy agreements.
- Encourage and motivate residents to achieve their personal goals, promoting a sense of empowerment and self-sufficiency.
- Conduct regular risk assessments and ensure that they are properly recorded and shared with relevant officers.
- Review and adapt support plans as needed to reflect changing circumstances and needs.
- Ensure that residents pay their rent on time and assist with benefit claims where necessary.
- Monitor residents' handling of Target Housing property and consumption of utilities, taking prompt action when necessary to prevent unnecessary costs.
- Monitor occupancy to prevent abandonment or damage, taking prompt action to resolve any issues that may arise.
- Where appropriate, assist residents with budgeting and negotiate with other bodies on their behalf to resolve arrears.
- Liaise with external agencies, such as the Probation Service, to ensure that all relevant information is shared and residents' needs are met.
- Enable and support residents to deal with conflict and disputes, promoting a positive and respectful living environment.
- Assist in the delivery and development of resident activities, promoting a sense of community and social connection.
- Maintain accurate and confidential records, ensuring that the value of the tenant support service can be audited and evaluated.
- Build and maintain constructive relationships with external organizations, ensuring that residents' needs are met and that services are delivered effectively.
- Participate in office duty arrangements and provide cover for absent colleagues as needed.
- Understanding of services provided to vulnerable groups and the importance of delivering high-quality support services.
- Knowledge of delivering supported housing services and the ability to adapt to changing circumstances.
- Basic knowledge of the Welfare Benefits System and the ability to assist residents with benefit claims.
- Understanding of risk assessments and support planning, with the ability to create personalized plans that meet residents' needs.
- Ability to work effectively in a team, with a focus on customer service and resident satisfaction.
We welcome applications from all members of the community. Target Housing is an equal opportunities employer and is committed to diversity and inclusion.
