Retail Store Team Leader

1 month ago


Greater Manchester, United Kingdom ECS Resource Group Full time
NOC Team Leader Opportunity

At ECS Resource Group, we are seeking a highly skilled and experienced NOC Team Leader to join our team. As a NOC Team Leader, you will be responsible for providing dedicated support to our clients on a 24/7 basis.

Key Responsibilities:
  • Lead a team of NOC technicians to ensure seamless support to clients
  • Manage and analyze call and ticket data to ensure peak performance
  • Develop and implement strategies to improve team performance and efficiency
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Ensure compliance with ITIL best practices and industry standards
Requirements:
  • Proven experience in a NOC or IT support role
  • Strong leadership and management skills
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • ITIL Foundation Qualification or above (desirable)
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading IT services company
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment

Shift patterns are a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19:00 to 07:00. If you are a motivated and experienced NOC Team Leader looking for a new challenge, please apply today



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