About the Opportunity:

Millbridge Court is seeking a seasoned professional to lead the venue's operations and ensure exceptional guest experiences. This is a unique opportunity to take on a leadership role and drive excellence in the luxury hospitality sector.

Key Responsibilities:

• Develop and implement strategies to deliver memorable guest experiences and inspire the venue team to do the same.
• Oversee venue staffing to ensure efficient operations of all departments, including housekeeping, maintenance, security, and the office.
• Maintain the venue environment and building to ensure a clean, safe, and comfortable experience in accordance with Millbridge Court brand standards.
• Ensure the group standards are met at all times through venue presentation and all customer communications.
• Lead, train, and coach the office team to ensure efficient sales and a smooth operation with the catering partner.
• Proactive sales focus to ensure the highest conversion rates from enquiries, including hosting viewings.
• Host weddings and events, and oversee the delivery of internal events to the highest standard alongside the catering partner.
• Collate, allocate, and submit supplier invoices to the Accounts Manager in a timely manner for all end of month accounts and auditing.
• Work closely to budget to achieve targets.
• Collaborate with the senior leadership team to work through any problems faced and keep them up to date with the day-to-day operations of Millbridge Court.
• Liaise with the Property Manager to ensure the building and site compliance is up to date.
• Identify and escalate maintenance issues and deal with them where necessary.

Requirements:

• 3 years of experience in a senior management position, ideally in a venue or assistant manager role.
• High-level understanding of exceptional customer service and high-end hosting.
• Strong background in luxury events.
• Experience leading all departments within the hospitality sector.
• Exceptional leadership and communication skills.
• Proven record of working to budgets.
• Ability to work flexibly across all aspects of events, including occasional weekends and evenings.