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Customer Service Representative

2 months ago

Filton, United Kingdom Red Recruitment Full time
Customer Care Officer Job Opportunity

Red Recruitment is seeking a skilled Customer Care Officer to join a leading UK company in Bristol. This temporary position offers a competitive hourly rate of £12.18 and the chance to further your career in a reputable organization.

Key Responsibilities:
  • Resolve customer enquiries related to garden waste subscriptions via phone or face-to-face interactions.
  • Process requests using script-based forms, update computer records, and provide advice on waste and recycling services.
  • Log service requests for Environmental Services, such as Pest Control, Noise Nuisance, Pollution, and Licensing.
  • Use tact and diplomacy to resolve enquiries, communicating complex concepts in a clear and understandable manner.
  • Ensure work is conducted in accordance with legislation, council policy, and operational service plans.
Requirements:
  • Proven skills and experience in a customer service environment.
  • Ability to remain calm and professional under pressure.
  • Skills to undertake financial transactions, such as taking payments.
  • Excellent communication skills, with the ability to communicate with people at all levels.
  • Good working knowledge of office-based IT systems, including Microsoft Office, CRM, document management, and in-house systems.

If you have the relevant experience and skills required for this position, please apply now.