Service Design Specialist

3 weeks ago

Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

Shape the Future of Financial Services as a Service Designer

The Financial Conduct Authority (FCA) is seeking a talented and passionate Service Designer to join our dedicated user-centered design team. In this role, you will play a crucial part in enhancing the customer experience within the UK financial system.

Your Responsibilities:

  • Collaborate with a specialist team of designers to develop innovative service solutions.
  • Utilize data-driven insights and agile methodologies to design impactful improvements.
  • Create comprehensive journey maps and service blueprints to visualize user experiences.
  • Contribute to the growth and development of our thriving design community.

What We Offer:

  • A competitive salary package with a flexible benefits scheme tailored to your needs.
  • Comprehensive core benefits including holidays, healthcare, pension, life assurance, and income protection.
  • A hybrid working model that prioritizes work-life balance.

Your Skills and Experience:

  • Proven experience in service design within a project or program environment.
  • Experience working in sectors such as financial services, government, technology, or consultancy.
  • A strong understanding of user-centered and agile design principles.
  • Expertise in evidence-based and context-driven design methodologies.
  • Excellent communication and collaboration skills with a focus on user needs.

About Us:

The FCA is a vital national body dedicated to ensuring the integrity and stability of the UK financial system. We strive to create a fair and transparent marketplace that protects consumers and promotes market confidence.

Diversity and Inclusion:

We value diversity and encourage applications from individuals with diverse backgrounds and experiences.

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