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Nights Team Member

2 months ago

Worcester, Worcestershire, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Worcester. As a key member of our overnight team, you will be responsible for ensuring the safety and satisfaction of our hotel guests.

Key Responsibilities:

  • Provide exceptional customer service to our overnight guests, responding to their needs and concerns in a professional and courteous manner.
  • Conduct regular safety checks to ensure the hotel is secure and compliant with health and safety regulations.
  • Work collaboratively with other team members to maintain a clean and welcoming environment for our guests.
  • Participate in training and development opportunities to enhance your skills and knowledge in customer service, safety, and hospitality.

What We Offer:

  • Competitive hourly rate of up to £ per hour.
  • Permanent contract with guaranteed hours of 16 per week across 2 nights.
  • Opportunities for career progression within our business.
  • Whitbread Benefits card offering discounts on Premier Inn rooms and Whitbread Restaurants.
  • Pension and saving schemes to support your financial well-being.
  • Discounts on shopping, travel, and entertainment through our partner schemes.

Requirements:

  • Previous experience in customer-facing roles or hospitality is desirable but not essential.
  • Excellent communication and problem-solving skills to handle guest queries and concerns.
  • Ability to work independently and as part of a team to achieve goals and objectives.
  • Flexibility to work a variety of shifts including weekends and nights.