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Assistant Shop Manager

2 months ago

Thetford, Norfolk, United Kingdom Mencap Full time
Assistant Shop Manager

We are seeking a highly motivated and experienced Assistant Shop Manager to join our team at Mencap. As a key member of our retail team, you will play a vital role in driving sales, managing stock, and leading a team of volunteers and paid staff.

Key Responsibilities:
  • Develop and implement in-store systems to maximize profits and donations.
  • Ensure stock is sourced from local areas and donors, and maintain a high standard of presentation throughout the store.
  • Manage financial and cash handling, and ensure compliance with health and safety regulations.
  • Build and lead an effective volunteer team, providing training, development, and appraisals.
  • Collaborate with the wider retail team to achieve profit targets and drive business growth.
Requirements:
  • Proven experience as an assistant manager or supervisor in a retail environment, preferably with charity retail experience.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Flexibility to work weekends and Bank Holidays, and willingness to travel to team meetings and training events.
  • Passion for the Mencap values and commitment to delivering excellent customer service.
Benefits:
  • 24 days holiday (plus Bank Holidays) increasing with long service, plus the ability to buy up to 10 additional days via our HolidayPlus scheme.
  • Service-related sick pay after 6 months' probation.
  • Eligibility to join Mencap's Pension Plan, with employer matching contributions up to 5%.
  • Discounts and cashback at high street shops, cinemas, gyms, and more via Mencap Extras.
  • Free access to our employee assistance program for advice and support.