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Retail Operations Supervisor
2 months ago
Frasers Group is a premier destination for luxury fashion, offering a curated selection of over 200 brands ranging from renowned international designers to innovative contemporary labels.
With a keen eye for detail and a blend of classic and modern aesthetics, Frasers Group provides a sophisticated lifestyle experience. Our commitment to elegant simplicity ensures that the focus remains on the brands we represent.
We are seeking a skilled Deputy Store Manager to enhance our team.
Key Responsibilities:
- Drive sales performance to surpass targets and uncover opportunities for ongoing improvement.
- Inspire and lead the team to achieve and exceed sales goals.
- Maintain a strong presence on the sales floor to boost sales through personal engagement and team support.
- Deliver outstanding customer service consistently.
- Equip team members with the necessary tools and knowledge to meet key business objectives.
- Oversee the presentation and merchandising of seasonal inventory in accordance with corporate guidelines.
- Stay informed about market trends, upcoming promotions, and local competition.
- Assist the Store Manager in ensuring all administrative tasks, policies, and procedures are executed accurately and efficiently.
- Achieve and monitor key performance indicators (KPIs).
- Perform additional duties as required within the scope of your role.
Required Skills and Knowledge:
- Experience in retail management within the premium or luxury fashion sector is advantageous.
- A robust clientele background with a well-established network of personal contacts.
- Exceptional leadership and motivational abilities.
- Strong communication, planning, and organizational skills.
- Proficient analytical skills with the ability to interpret financial and sales data.
- A high level of brand awareness and product knowledge.
- Familiarity with the local market.
Personal Attributes:
- High energy and drive to see projects through to completion.
- Confident and assertive demeanor.
- Positive attitude with enthusiasm and a proactive approach.
- Passion for the fashion retail industry.
- Professional presentation and demeanor.
- Fashion-forward and trend-aware.
Compensation and Benefits:
- Competitive salary structure.
- Performance-based bonuses on a weekly, monthly, and quarterly basis.
- Incentives for stocktaking accuracy.
- Commission opportunities across a diverse range of products.
- Recognition and rewards for group achievements.
- Long service awards.
- Access to development courses with national qualifications.
- Generous holiday allowance.
- Employee discounts on uniforms and gym memberships.
- 20% discount across all Frasers Group brands.
