Patient Access Clerk

22 hours ago

Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time
Job Title: Patient Access Clerk

We are seeking a highly motivated and organized Patient Access Clerk to join our team at University Hospitals Sussex NHS Foundation Trust. As a Patient Access Clerk, you will play a vital role in ensuring the smooth operation of our outpatient services, working closely with clinicians, nursing staff, and administrative teams to provide an excellent patient experience.

Key Responsibilities:
  • Process referrals and ensure timely action in accordance with Trust Patient Access Policy and national guidelines.
  • Manage outpatient waiting lists, booking patients for appointments and ensuring compliance with national cancer waiting times guidance.
  • Provide excellent customer service to patients, responding to complex and sensitive enquiries, and escalating issues to the Patient Access Manager as necessary.
  • Work collaboratively with the Patient Access Manager to ensure the delivery of the requirements of Trust Patient Access Policy, including the management of oncology, SACT, haematology, and radiotherapy services.
  • Responsible for maintaining accurate and up-to-date patient records, including merging of duplicate records, filing correspondence, and uploading documents to PANDA.
  • Organize workload and ensure that national and Trust waiting list and national cancer waiting time targets are met.
Requirements:
  • Substantial experience of admin/clerical work.
  • Experience of working with the general public.
  • Computer literate with knowledge of Microsoft products to include Word & Excel.
  • Ability to handle complex enquiries from patients, some of whom may be distressed/anxious about their care.
  • Ability to work unsupervised, plan, prioritize, and manage own workload.
Working for University Hospitals Sussex NHS Foundation Trust:

We are a values-driven organization that prioritizes patient care, safety, and satisfaction. We are committed to providing a supportive and inclusive work environment, where staff can grow and develop their careers. As a Patient Access Clerk, you will be part of a dynamic team that is passionate about delivering high-quality patient care.

We offer a range of benefits, including flexible working arrangements, opportunities for professional development, and a comprehensive rewards package. If you are a motivated and organized individual who is passionate about delivering excellent patient care, we encourage you to apply for this exciting opportunity.

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