Housing Operations Manager

1 month ago


Rayleigh, Essex, United Kingdom Sanctuary Group Full time
About the Role

We are seeking a highly skilled and experienced Scheme Manager to join our Housing Operations team in Rayleigh. As a Scheme Manager, you will be responsible for providing a high-quality housing management service to ensure premises are safe, secure, and well-maintained.

Key Responsibilities
  • Support residents by providing information to promote independence, good health, and wellbeing
  • Complete mandatory compliance tasks, including health and safety checks
  • Report and monitor repairs to conclusion, ensuring all necessary paperwork is completed
  • Deliver exceptional customer service by resolving problems and complaints
  • Provide administrative support, including maintaining accurate records in a timely manner
Requirements
  • Strong organisational skills and ability to work both independently and as part of a team
  • Excellent communication skills, both written and verbal
  • Good practice and knowledge of Health & Safety / compliance
  • Good interpersonal and customer care skills, with previous experience of managing schemes
  • Proficient user of Microsoft applications, including Word, Excel, and Outlook
Why Work for Us?

Sanctuary Group is a leading social landlord, providing around 70,000 homes across England. We give our residents good-quality, affordable homes in communities they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service, including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues


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