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Business Operations Manager

2 months ago

Chester, Cheshire, United Kingdom Widener University Full time
Job Summary

We are seeking a highly skilled and experienced Administrative Operations Director to join our team at Widener University. As a key member of our Facilities Management Department, you will be responsible for providing operational and administrative support to our team and colleagues across the university.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to internal and external stakeholders, including faculty, staff, students, and vendors.
    • Serve as the primary point of contact for special requests and inquiries.
    • Develop and maintain relationships with internal and external partners to ensure seamless service delivery.
  • Administrative Support
    • Manage and maintain departmental files, records, and databases.
    • Coordinate and execute purchase requisitions, contracts, and other administrative tasks.
    • Develop and implement administrative procedures and protocols to improve efficiency and quality of service.
  • Project Administration and Management
    • Manage campus partnerships and collaborations to achieve strategic objectives.
    • Develop and implement project plans, budgets, and timelines.
    • Coordinate and execute project-related tasks, including vendor management and contract administration.
  • Supervisory Duties
    • Supervise and mentor administrative staff to ensure effective service delivery.
    • Provide training and development opportunities to enhance staff skills and knowledge.
Requirements
  • Education and Experience
    • Bachelor's degree in Facilities Management, Business Administration, or related field.
    • Eight (8) + years of progressive experience in operational administrative support.
    • Five (5) + years of contract management experience.
    • Four (4) + years of project management skills.
  • Skills and Qualifications
    • Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, and Access).
    • Excellent communication, interpersonal, and problem-solving skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications
  • Master's degree
  • Experience in higher education setting
  • Knowledge of modern facilities management trends