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Conduct Risk Specialist, COO Office
2 months ago
The Conduct Risk Specialist will play a critical role in managing and mitigating Conduct risks across Canada Life UK. This includes identifying, measuring, monitoring, and reporting on Conduct risks, as well as ensuring that our measures align with our risk frameworks and regulatory requirements.
Key Responsibilities- Conduct Risk Framework Implementation
- Support and oversee the embedding of the Conduct Risk framework across Canada Life UK functions and product lines.
- Develop and enhance Key Risk Indicators (KRIs) for Conduct Risks across all in-scope regulated entities.
- Ensure the framework for aggregating Customer Outcome metrics within the Conduct Risk policy framework remains fit for purpose and aligns with regulatory requirements.
- Report on Conduct Risks across Canada Life UK through Executive Committees, the Customer and Operational Risk Committee, and relevant boards.
- Ensure that Conduct Risk measures align with our risk frameworks and present an accurate picture of Conduct Risks.
- Lead on the incorporation of Consumer Duty management information requirements in our Conduct Risk reporting framework.
- Ensure that ExCo and relevant Boards receive a true representation of how our customers feel about the outcomes they are getting in their interactions with Canada Life.
- Frame the annual board reporting to in-scope Canada Life Boards, ensuring compliance with the new overriding FCA principle around the delivery of good customer outcomes.
- Ensure that the CLUK Conduct Risk Policy, together with the associated risks and controls, remains updated and relevant for the underlying business and their risks across Canada Life UK.
- Good interpersonal and networking skills, with the ability to maintain a variety of relationships with multiple stakeholders.
- Strong communication skills, demonstrating a clear and articulate standard of written and verbal communication in a complex environment.
- Knowledge of conduct risk management and the relevant regulations, including the technical aspects relating to the quantification and analysis of a wide range of risks.
- Experience of embedding and maintaining enterprise risk management frameworks.
- Proven track record at delivering reporting requirements under time pressure with attention to detail.
- Strong time management and organisational skills.
- Specialised qualification in risk/compliance - have or working towards a financial services or regulatory qualification.
- Ideal degree or equivalent experience in the industry.
