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Front of House Operations Manager

2 months ago

Manchester, United Kingdom ASM GLOBAL Full time
Job Description

Job Title: Events and Front of House Manager

Company: ASM Global

Job Type: Full-time

Location: Manchester

About Us:

ASM Global is a world-leading venue management and services company, connecting people through the power of live experiences.

Job Summary:

We are seeking an experienced Events and Front of House Manager to join our team at AO Arena in Manchester. As the face of our company, you will be responsible for delivering outstanding service through positive and engaging interactions with guests.

Key Responsibilities:

  • Provide Exceptional Service: Resolve issues and complaints efficiently, and maintain a high standard of guest satisfaction.
  • Lead and Coordinate Teams: Train, mentor, and foster a positive team environment for the casual Arena Host team.
  • Event Management: Work with the Hospitality Operations Manager and Event Manager to ensure the smooth running of events, including scheduling, hygiene, and safety compliance.
  • Guest Experience: Partner with the Head of Guest Experience, Premium Hospitality, and Food and Beverage teams to enhance guest experiences through proactive teamwork.
  • Accessibility and Inclusion: Ensure all guests, including those with disabilities, have full access to live entertainment and manage the Attitude is Everything charter to achieve platinum status.
  • Team Development: Develop team members through monitoring, coaching, and feedback, ensuring a high level of service delivery.
  • Communication: Collaborate with General Admission, Food and Beverage teams, and Event Managers to deliver consistent service.
  • Reporting and Analysis: Communicate effectively with the Head of Guest Experience, complete end-of-show reporting, and track complaints for continuous improvement.

Requirements:

  • Customer-Facing Experience: Proven experience in a customer-facing role within the hospitality industry.
  • Relationship Building: Ability to build and manage strong customer relationships.
  • Attention to Detail: Strong attention to detail, problem-solving skills, and financial acumen.
  • Technical Skills: Proficiency in Excel, PowerPoint, and Microsoft Outlook.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Work-Life Balance: A healthy work-life balance and flexible working arrangements.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].