Accommodation Office Team Leader

3 weeks ago


Herne Bay, Kent, United Kingdom Card Factory Full time
Job Title: Accommodation Office Team Leader

We are seeking a highly skilled and experienced Accommodation Office Team Leader to join our Card Factory team. As a key member of our store leadership team, you will be responsible for supporting the Store Manager in driving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities:

  1. Lead the store team to deliver exceptional customer service and achieve sales targets.
  2. Support the Store Manager in developing and implementing store strategies to drive commercial growth.
  3. Develop and maintain a positive and inclusive team culture that promotes customer centricity and operational excellence.
  4. Monitor and analyze store performance data to identify areas for improvement and implement changes to drive business results.
  5. Collaborate with other store leaders to share best practices and drive consistency across the business.

Requirements:

  1. Proven leadership experience in a retail or customer-facing environment.
  2. Strong customer service skills and ability to lead by example.
  3. Excellent communication and interpersonal skills.
  4. Ability to analyze data and make informed business decisions.
  5. Commercial acumen and understanding of retail operations.

About Us:

Card Factory is a leading retailer of greeting cards, gift wrap, and other social expression products. We are passionate about celebrating our customers' life moments and are committed to delivering exceptional customer service and driving commercial growth.



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