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Retail Sales Associate

2 months ago


Brighton, Brighton and Hove, United Kingdom Finisterre Full time
About Finisterre

We're a purpose-driven brand that's passionate about the ocean and committed to creating sustainable products. Our retail teams are the heart of our community, and we're looking for talented individuals to join our crew.

The Role

As a Retail Crew member, you'll be the first point of contact for our customers, providing exceptional service and driving sales through outstanding customer experiences. You'll work closely with our team to deliver sales targets, maintain a high standard of visual merchandising, and ensure seamless operations.

Key Responsibilities
  • Customer Experience: Build strong relationships with customers, share your passion for the ocean, and provide personalized recommendations to drive sales.
  • Commercial: Contribute to the commercial success of the store by delivering sales targets, exceeding customer expectations, and maximizing sales potential through our multi-channel offer.
  • Operations: Maintain a high standard of visual merchandising, ensure security and health and safety policies are adhered to, and contribute to the continuous improvement of operations.
  • People: Actively participate in the team, build positive relationships, and adhere to our values and policies.
Requirements
  • You share our passion for the ocean and our brand values.
  • You're a people person with excellent communication skills and a genuine interest in talking to others.
  • You're self-motivated, proactive, and committed to your own personal development.
  • You have previous experience in a customer-focused role and a strong understanding of exceptional customer service.
What We Offer
  • A competitive hourly rate of £12 per hour.
  • A discretionary bonus scheme, based on company performance.
  • A pension scheme with Nest.
  • 25 days holiday per year, plus an allowance of up to 8 UK bank holidays.
  • Additional holidays for length of service.
  • Your birthday day off.
  • 60% product discount for personal and gift use.
  • 30% Friends and Family product discount.
  • Life assurance with access to an employee assistance program.
  • Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work, and a range of perks.
  • Regular team social and training days.
  • Paid volunteering opportunities – we'll support you in giving back to communities and causes.
  • Various discounts from our B Corp community.
  • Individual training and development plans.
  • Sea Tuesday companywide updates.