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Retail Operations Manager
2 months ago
We are seeking a dedicated Retail Operations Manager to oversee the effective management of our donation centre.
In this role, you will be responsible for the daily operations of the centre, guiding a team to optimize sales and enhance profitability. Your efforts will directly contribute to funding vital services and support for children, young people, parents, and caregivers across the nation.
Key Responsibilities:
- Ensure the collection of stock from donors and promote the Gift Aid scheme.
- Maintain exceptional customer service standards that reflect our organization's values.
- Implement promotional activities as directed by management.
- Uphold a high standard of visual merchandising within the store.
- Guarantee sufficient stock levels on the sales floor at all times.
- Provide training and development opportunities for staff to enhance their performance.
- Foster a positive and organized work environment for both staff and volunteers.
- Recruit volunteers to meet store objectives and key performance indicators.
- Adhere to all financial and security protocols as outlined in our operational guidelines.
- Ensure the security of the premises when unattended.
Ideal Candidate Qualifications:
- Proven ability to deliver outstanding customer service.
- Experience in team management.
- Strong interpersonal skills to engage with diverse individuals.
- Competence in meeting customer needs to drive sales.
- Basic mathematical skills for budget management and financial reporting.
- Experience in cash handling and accurate reconciliation.
- Track record of achieving targets and key performance indicators.
- Familiarity with basic IT applications.
Our retail division comprises numerous stores that rely on public donations and corporate support, generating funds through the sale of donated goods. We are committed to maintaining a diverse and inclusive workforce, reflecting the communities we serve.
Benefits:
- Flexible working arrangements to support work-life balance.
- Generous annual leave policy, increasing with service.
- Options for additional annual leave through our HolidayPlus scheme.
- Family-friendly leave policies, including maternity and paternity pay.
- Service-related sick pay from the first day of employment.
- Access to a Group Personal Pension with employer contributions.
- Death in service coverage for pension contributors.
- Cycle-to-work scheme and interest-free season ticket loans.
- Discounts and cashback offers at various retailers.
- Health cash plan options for medical expenses.
- Employee assistance program for support and advice.
- Opportunities for professional development through our corporate university.
About Us:
We are dedicated to fostering an inclusive environment and encourage applications from individuals of diverse backgrounds, including those from underrepresented communities.
