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Community Development and Housing Coordinator

2 months ago

Camden, Greater London, United Kingdom Hatched Recruitment Group Full time
About the Role

We are seeking a highly skilled and experienced Neighbourhood Housing Officer to join our team at Hatched Recruitment Group. As a key member of our property management team, you will play a vital role in ensuring the smooth operation of our housing services.

Key Responsibilities
  • Tenancy Management: Manage tenancies from start to finish, including sign-ups, transfers, and terminations, ensuring compliance with relevant policies and regulations.
  • Resident Support: Act as the primary contact for residents, addressing enquiries, complaints, and providing support on housing-related matters.
  • Community Engagement: Work closely with residents, community groups, and partners to foster a sense of community and resolve neighbourhood issues.
  • Property Inspections: Conduct regular estate inspections, identify maintenance issues, and liaise with the repairs team to ensure properties are well-maintained.
  • Anti-Social Behaviour: Manage reports of anti-social behaviour, working with residents and relevant agencies to find solutions and improve community safety.
  • Rent and Arrears Management: Monitor rent accounts, take appropriate action on arrears, and support residents in managing their payments.
  • Policy Implementation: Ensure compliance with housing policies, health and safety standards, and data protection regulations.
Requirements
  • Experience: Previous experience in housing management, community development, or a related field is essential.
  • Communication Skills: Strong interpersonal and communication skills, with the ability to build relationships and handle difficult conversations.
  • Problem-Solving: A proactive approach to problem-solving, with the ability to manage conflicting priorities and make informed decisions.
  • Organizational Skills: Excellent organizational skills and attention to detail, with the ability to work independently and as part of a team.
  • Knowledge: A good understanding of housing legislation, tenancy management, and issues affecting social housing.
  • Commitment: A passion for improving communities and delivering excellent customer service.