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Service Manager
2 months ago
Job Summary
We are seeking an experienced Service Manager to lead our Reading service office. The successful candidate will have a proven track record in the Refrigeration and Air Conditioning industry, with strong technical knowledge and management experience.
Key Responsibilities
- Manage a team of service engineers and support staff, ensuring they have the necessary resources and training to complete their duties effectively.
- Handle client requests, including quotations, repairs, and maintenance, ensuring timely and professional communication.
- Achieve revenue budget and maintain depot margin.
- Ensure all maintenance renewals are sent promptly and priced correctly.
- Review engineer worksheets daily, correcting errors and providing feedback.
- Nurture engineer and support team learning and career progress, completing yearly appraisals and implementing findings.
- Approve holiday and sickness requests, liaising with HR.
- Ensure all branch work activity is conducted with the company's health and safety systems of work.
- Report accidents and near misses to the Service Director.
- Plan and authorise engineers to attend external training courses.
- Ensure engineers have necessary equipment and tooling.
- Maintain good housekeeping of service office, warehouse, and building surrounds.
- Attend quarterly service management meetings.
Requirements
- Proven relevant work experience in the Refrigeration and Air Conditioning industry.
- Sound technical knowledge and understanding of air conditioning and chiller systems.
- Management experience and leadership ability.
- Good communication skills and confident personality.
- Strong organisational abilities and multi-tasking skills.
- Commercial awareness and contract tendering experience.
- IT knowledge and familiarity.
