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CCTV Surveillance Operations Specialist
2 months ago
We are seeking a Part-Time CCTV Surveillance Operations Specialist to join our dynamic team at Prime Trading Group.
Do you possess experience in a call handling environment?
Do you hold a valid SIA Licence, ideally with a focus on CCTV operations?
Shift Details:
Approximately 20 hours per week, primarily during daytime hours, with opportunities for additional shifts if desired.
About Prime Trading Group
We are a recognized, privately-owned enterprise headquartered in Glasgow, delivering advanced security solutions and protective services to a prestigious clientele throughout the UK. This position is based at our Glasgow headquarters, with no travel obligations to other locations.
Our company is experiencing rapid growth and aims to reach a turnover of £50 million annually by 2030. We are open to innovative ideas and value contributions from all team members as we continue to evolve and succeed.
Core Values:
- INTEGRITY
- CUSTOMER EXCELLENCE
- TRANSPARENCY
- ADAPTABILITY
- COURAGE & CONVICTION
Key Responsibilities
Under the guidance of the Monitoring Station Shift Supervisor, your responsibilities will include:
- Monitoring CCTV and alarm systems as necessary.
- Conducting routine checks and inspections in accordance with industry standards.
- Following established escalation protocols during alarm activations.
- Effectively operating communication systems and computerized monitoring platforms.
- Serving as a liaison for the public, emergency services, and clients.
- Exhibiting exceptional customer service at all times.
- Documenting any technical issues and ensuring timely resolutions.
- Adhering to all operational policies and procedures of the monitoring station.
Candidate Profile
The ideal candidate will demonstrate a proactive approach and possess strong interpersonal skills. A passion for security and safety is essential, along with a valid CCTV Licence.
In Return
We offer a competitive compensation package commensurate with experience. You will be part of a rewarding and challenging environment, collaborating with a dedicated team of professionals committed to excellence in the security industry. There are ample opportunities for career growth and personal development within our organization.
Essential Skills:
- Effective communication abilities with clients, supervisors, and colleagues.
- Ability to maintain composure under pressure.
- Strong organizational skills and attention to detail.
- Proficient IT skills, including familiarity with Microsoft Office.
- Team-oriented mindset.
- Professional conduct and demeanor appropriate for the security sector.
As an equitable employer, Prime Trading Group is dedicated to promoting equal opportunities for all individuals, regardless of background or personal characteristics.
