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Front of House Manager

1 month ago

Tunbridge Wells, Kent, United Kingdom Loungers Full time
Be the Best in the Business

Loungers is a company that prides itself on being a great place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll be responsible for supporting the management team in maintaining the high standards that make our lounges so special. You'll work closely with the team to deliver exceptional customer service, ensuring that every guest leaves happy and wanting to come back.

The Perfect Candidate
  • You have a passion for hospitality and a natural talent for leading a team.
  • You're driven, relentless, and always looking for ways to improve processes and procedures.
  • You have excellent communication skills and can build rapport with colleagues and customers alike.
  • You're a self-motivator who can work at pace with minimal supervision, while maintaining attention to detail and adhering to pressure and timescales.
  • You have a strong knowledge of best practices in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
What We Offer
  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all of our brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives, like jetting off on an all-expenses-paid trip with one of our suppliers.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.

Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.