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Litigation Team Manager
2 months ago
We are seeking an experienced Litigation Team Manager to join our team at Kensington Mortgages. As a key member of our Special Servicing Department, you will be responsible for managing and overseeing a team of litigation specialists.
Key Responsibilities- Manage and lead the litigation team, providing guidance, coaching, and development opportunities to ensure high performance and operational efficiency.
- Provide ongoing feedback to team members, offering constructive advice to improve performance, address any gaps in knowledge, and recognise high achievement.
- Actively manage individual and team performance and competence, including conducting one-to-ones, giving feedback on performance, conducting performance reviews, absence management, and managing resource requirements.
- Create a culture that delivers high performance, motivation, and engagement by recognising achievements, celebrating successes, and promoting a positive, supportive work culture.
- Oversee the management of mortgage litigation cases, from pre-litigation to enforcement, allocating and monitoring workloads, while ensuring timely and effective management of accounts.
- Ensure that all cases are handled in compliance with internal policies, regulatory requirements, and industry best practices, including the FCA (Financial Conduct Authority) rules, the Mortgage Conduct of Business (MCOB), and the Pre-Action Protocol for Possession Claims.
- Monitor key performance indicators (KPIs), implementing plans to ensure productivity and high-quality standards are consistently met.
- Implement strategies to work with customers in financial difficulty, ensuring good customer outcomes and sustainable solutions wherever possible, ensuring that litigation is used as a last resort after all other avenues have been explored.
- Provide regular reports to senior management on the progress of litigation cases, highlighting risks, challenges, and opportunities for improvement.
- Monitor process and policy; identify areas for process improvement and manage risk issues.
- Demonstrated experience in working in the Financial Services industry or a similar role in a regulatory environment.
- In-depth knowledge of arrears management and mortgage litigation processes, including pre-action protocols, court procedures, and enforcement.
- Comprehensive understanding of UK mortgage regulations, such as FCA guidelines, MCOB, and Consumer Duty.
- Analytical with the ability to manage key performance indicators (KPIs) that drive maximum productivity, quality, and service.
- Demonstrated experience managing a team, including performance management, coaching, and conducting 1-2-1s.
- Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
- Capable of leading a team to meet departmental objectives and manage performance effectively.
- Analytical and decision-making skills to handle litigation cases and drive team performance.
- A good understanding of Microsoft Office applications.
We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available, so we try and support everyone however we can.
We also recognise the fact that people seek work-life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood, and valued.
